aq99 Privacy Policy
The security of your personal information is our top priority. This policy explains how aq99 collects, uses, and protects your information.
1. Introduction
aq99 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes in detail what information aq99 collects, why it is collected, how that information is used, and what measures we take to protect your information.
Please read this privacy policy carefully before using our platform. If you have any questions or concerns, please contact us.
2. Information We Collect
aq99 may collect two types of information from you — information you voluntarily provide and information that is automatically collected while you use our platform.
A Personally Identifiable Information
Information you provide at the time of account registration:
- Full name
- Email address
- Date of birth (for age verification)
- Mobile number
- National ID or passport details (for KYC verification)
- Address
B Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket or Upay account number
- Bank account details
- Deposit and withdrawal history
- Transaction date and amount
Full card or bank PIN numbers are not stored on our servers.
C Technical Information
Automatically collected when you use our site:
- IP address
- Device type and operating system
- Browser information
- Cookies and session data
- Usage time and information about which pages of the site you visited
D Gaming Activity Information
A record of your activity on the platform:
- Play history and bet details
- Win and loss records
- Bonus and promotion usage information
- Login and logout times
- Preferred games and categories
3. Purpose of Using Information
aq99 uses collected information only for the following legitimate purposes. We never sell your information to third parties.
Account Management and Verification
Information is required to create, manage, and secure your account. We use your identity-related information to complete the age verification (21+) and KYC process. This information also helps prevent multiple registrations under one account and to prevent fraud and money laundering.
Financial Transaction Processing
Financial information is required to correctly process your deposit and withdrawal requests. We use this information to handle minimum ৳500 deposits and ৳500 withdrawals and to ensure withdrawals are confirmed within 5 to 30 minutes.
Providing Customer Service
Our 24/7 live chat support team needs your account and transaction information to resolve your issues quickly. This information is also used to properly track and resolve your complaints, questions, or requests.
Security and Fraud Prevention
We use technical information to detect and prevent unauthorized access, suspicious login attempts, and fraudulent activity. Keeping users' information and funds secure is our top priority.
Platform Development and Analytics
Anonymous analysis of gaming activity is conducted to improve the user experience, identify technical issues, and plan the addition of new features and games. This analysis is entirely anonymous and does not reveal personal identities.
4. Information Sharing and Disclosure
aq99 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
1 Payment Processors
Only the necessary financial information is shared with the relevant payment gateway to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services.
2 Legal Obligations
Information may be disclosed if legally required in response to a court order or a lawful request from a government or regulatory authority.
3 Security Protection
Necessary information may be shared with relevant authorities in the investigation of serious fraud, money laundering, or any other illegal activity.
5. Cookies and Tracking Technology
The aq99 website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for the core functionality of the site. They are used to maintain login sessions, ensure security, and remember your preferred settings. These cookies cannot be disabled.
Analytics Cookies
Used to analyze and improve the performance of our platform. These collect anonymous data such as which pages are visited most and how long sessions last.
Cookie Controls
You can control cookies by changing your browser settings. However, disabling some cookies may mean that certain features of the site do not work properly. Most modern browsers have cookie management options.
6. Data Security Measures
aq99 follows the latest technology and processes to protect your information. Our security measures are regularly reviewed and updated.
SSL Encryption
All data transfers are secured with 256-bit SSL encryption.
Firewall Protection
Servers are protected with advanced firewalls and intrusion detection systems.
Access Control
Only authorized staff have access to the information they need.
Regular Backups
Regular backups and secure storage of data are ensured.
7. Data Retention Period
aq99 stores your information for as long as necessary. Retention periods vary for different types of information.
Active Account Information
All information is retained while your account is active. Even after an account is closed, information may be retained for a set period in compliance with legal and financial regulations.
Financial Transaction Records
Records of all financial transactions are retained for the long term in accordance with legal obligations and audit requirements. These records may be used for dispute resolution and fraud investigations.
Data Deletion Requests
You may contact us to request deletion of your information. However, due to legal obligations, some information may be required to be retained for a set period.
8. Your Rights and Choices
As a user of aq99, you have several important rights regarding your own information.
Right to Access Information
You may request to view the personal information stored in your account at any time. We will verify your request appropriately and provide the information.
Right to Correct Information
If your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account profile.
Right to Delete Information
In certain circumstances you may request deletion of your information. However, this right may be limited due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing or analytical purposes, and restrictions will be applied accordingly.
9. Protection of Minors
Age Restriction
The aq99 platform is for users aged 21 and above only. We do not knowingly collect information from minors. An age verification process is followed at the time of registration. If any minor's information is accidentally collected, it will be deleted immediately and the associated account will be closed.
If a parent or guardian becomes aware that their minor child has registered on our platform, please contact us immediately.
10. Changes to the Privacy Policy
Notice of Changes
aq99 reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email or display a clear notice on the website. Continued use of the platform after changes are made will be considered as your agreement to the updated policy.
Effective Date
The current version of this privacy policy is effective from January 2026. The "Last Updated" date at the top of the page will change with each update.
11. Contact Us
Contact us for any questions, concerns, or any requests related to your information regarding this privacy policy.
Contact Methods
For quick assistance:
For urgent privacy-related matters, contact us directly via live chat. Our support team is always ready to assist you in Bengali.
aq99 values your privacy to the highest degree and every request you make is considered with care.
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