Responsible Gaming at aq99 — Your protection is our commitment
aq99 believes that entertainment should always be safe and within limits. Our responsible gaming guidelines help ensure you have a healthy and enjoyable experience.
Why is Responsible Gaming important?
Online gaming and betting can be a great source of entertainment — when enjoyed with the right limits and awareness. At aq99, we are deeply committed to responsible gaming. Our goal is to create an environment where every player can enjoy games safely, consciously, and in a controlled way.
Responsible gaming is not just about spending less — it means staying fully in control of your time, money, and mental well-being. aq99 provides a number of practical tools and features to help you maintain that control.
Gaming should always be for entertainment, not as a primary source of income. If you feel that gaming is having a negative impact on your daily life, relationships, or finances, seeking help in time is the wise thing to do. Our support team is always by your side.
Our Protection Tools
Set a Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Use this feature to reduce the risk of overspending. Once a limit is set, it takes effect immediately.
Time-Out Feature
You can take a time-out ranging from 24 hours up to 30 days. During this period, no betting or deposits will be possible from your account. The account reactivates automatically when the break ends.
Permanent or Long-Term Break
If you feel that responsible gaming is becoming difficult, you can deactivate your account for 6 months or permanently through self-exclusion. This is an important and effective step.
Session Time Notifications
Reality check alerts are sent at set intervals so you know how long you have been playing and how much you have spent. Stay aware, play responsibly.
Session Time Limit
You can set how much time you spend gaming each day. When the limit is reached, you are logged out automatically. This is a very effective responsible gaming tool for maintaining a healthy balance.
24/7 Live Support
If you feel any concern about your gaming, our Bengali-language live chat support team is available around the clock. Reach out at any time of day — we are here for you.
Warning Signs of Problematic Gaming
If you notice any of the following signs in yourself or someone close to you, it is time to be cautious and take steps toward responsible gaming:
Chasing losses: Repeatedly placing larger bets to recover lost money is a common sign of problematic gaming.
Spending beyond budget: Spending more than your set budget or borrowing money to gamble is a sign of a serious problem.
Losing track of time: Becoming less aware of how much time you are spending gaming, or letting it take time away from family and work.
Tendency to hide it: Trying to conceal your gaming habits and spending from family or friends.
Emotional distress: Feeling uncomfortable, irritable, or anxious when not gaming, or using gaming as a way to escape mental problems.
Neglecting responsibilities: Gaming getting in the way of fulfilling family, social, or professional responsibilities.
How to Use the Protection Tools
Log In to Your Account
Log in to your aq99 account and go to the "Account Settings" or "Responsible Gaming" menu. All protection options are available here.
Set Your Limits
Set a deposit limit, session time limit, or betting limit. Choose the limits that suit your own budget and schedule.
Activate Time-Out
If you need a temporary break, activate a time-out from 24 hours up to 30 days. During this time, both account access and spending will be blocked.
Request Self-Exclusion
If you want a long-term or permanent break, contact our support team directly. When you request self-exclusion, we will act immediately.
Get Support
For any issue, reach out to our 24/7 live chat. Our trained team is ready to give you the best assistance in Bengali.
Age Restriction: For Ages 21 and Above Only
To register and participate in gaming activities at aq99, you must be 21 years of age or older. Protecting minors from gaming is part of our strict policy. We do not allow minors to open accounts, and if such activity is detected, the account is closed immediately.
Details: Self-Exclusion and Limits
Deposit Limit
The minimum deposit at aq99 is ৳500. You can also set your own daily, weekly, or monthly deposit limit on top of that. Lowering the limit takes effect immediately; a cooling-off period applies if you want to raise it.
- Daily limit can be set
- Weekly limit can be set
- Monthly limit can be set
- Changes take effect immediately
Time-Out Options
Use the time-out feature to take a temporary break from gaming. The time-out cannot be cancelled before the set period ends.
- 24-hour break
- 7-day break
- 14-day break
- 30-day break
Self-Exclusion
Self-exclusion is the most effective step for long-term problems. Once activated, the account cannot be reactivated before the specified period ends.
- 6-month exclusion
- 1-year exclusion
- 5-year exclusion
- Permanent exclusion
Withdrawal Limit
The minimum withdrawal at aq99 is ৳500. Withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer are generally processed within 5–30 minutes.
- Minimum withdrawal: ৳500
- Processing time: 5–30 minutes
- bKash, Nagad, Rocket, Upay
- Bank transfer available
Need Help?
No one has to face a gaming problem alone. If you feel it is becoming hard to follow responsible gaming practices, take action now. Asking for help in time is a sign of courage.
Contact Us
aq99's responsible gaming support team is ready to serve you in Bengali via live chat, 24 hours a day, 7 days a week. Use live chat for immediate help with self-exclusion, deposit limits, or any other issue. You can also reach us by email: [email protected]
Remember, gaming is for entertainment — never let it become more important than your family, health, or financial security. aq99 always places responsible gaming at the highest priority.
Frequently Asked Questions
Enjoy the Best Games at aq99 Safely
Play responsibly and enjoy the entertainment. Explore our various game categories.